Is 611 open to guaranteeing a Service Level Agreement (SLA)?
Yes we are. At the onset most people try to settle on pricing and terms once this is agreed upon in principle, we can work more on a more defined SLA for your program. This could range from no of sales, percentage of conversions, service uptime, drop call ratio and so on depending on the clients business. This negotiated SLA can be added to the contract and a compliance rate of 90 percent or more is expected.